HELP DESK
The Franklin Pierce Help Desk is staffed between the hours of 8:00AM - 4:30PM on Monday through Friday and is located on the lower level of the DiPietro Library building.
The Help Desk Coordinator enters all service requests into our ticketing system and assigns them to the appropriate staff member. Requests can be made by phone 603-899-4214, by email (ithelpdesk@franklinpierce.edu) or by visiting the Help Desk service site online.
Service requests submitted outside normal business hours will not be checked until the next business day. Emergency calls after hours regarding system-wide outages should be directed to the switchboard operator at 603-899-4210.
For calls related to Canvas, support is available 24 hours a day, 7 days a week via The Canvas Hotline 866-443-0656 or via Live Chat
PRINTING
The PaperCut system supports printing, copying, and scanning on campus. A user retrieves their document(s) at one of the public multi-function devices by swiping their ID card, typing in their ID card number, or by entering their network credentials (username and password.)
- How to use Papercut/Webprint
- WebPrint instructions - submitting print jobs online
MEDIA SERVICES
The IT Help Desk team manages, operates and maintains the University's media equipment and services. Equipment reservations for classroom use should be made at least 48 hours in advance by calling the IT Help Desk. Hours of availability are Mon - Fri from 8AM - 4:30PM.
INSTRUCTIONAL TECHNOLOGY
Faculty support for the development and deployment of technology to enhance classroom teaching & learning (including CampusWeb, Canvas, and ePortfolios) is provided in Rindge by Tom Flanagan, Instructional Technologist. Inquiries & requests should be sent to flanagant@franklinpierce.edu or by phone at x1145.
Online faculty seeking support should contact Stephani Cuddie at cuddies@franklinpierce.edu .