What is Live@edu?

Microsoft Live@edu is an email, communication and collaboration service that includes anywhere access to 10 GB mailboxes for the desktop, web and mobile devices, 25 GB of free file storage on SkyDrive, document sharing & editing through Office Web Apps, instant messaging, video chat, and a lot more that you can access with the same user ID & password.

Where can I get more information about Live@Edu program?

Beyond this page, you can visit http://www.microsoft.com/student/en/us/software/live-at-edu.aspx for more information.

How do I access my live@edu account?

There are two ways:

• Go to http://connect.franklinpierce.edu.
This site allows you to access your mail, campusweb, ecollege, and reset your password.


• Go to http://outlook.com/live.franklinpiterce.edu, this will bring you directly to the login page.

What is my email address?

New students receive a written letter (via US Post) with their username, password, and email address.

If your username was created Jan 2011 or later, your username is a combination of your last name, first name and the last 2 digits on the current year. For example, if your name were Frank Wayne Pierce, your username might be piercef11 or piercefw11.

If your username was created prior to Jan 2011, your username is a combination of your last name and first name. It is usually your last name and first initial (unless this is already taken). For example, if your name were Frank Wayne Pierce, your username might be piercef or piercefw. Your email address consists of your username followed by @live.franklinpierce.edu. So Frank Wayne Pierce, would have an email of either piercef11@live.franklinpierce.edu or piercef@live.franklinpierce.edu.

How can I reset my password?

Login to the http://connect.franklinpierce.edu page and on the top bar there is a link for Password Reset. Fill in your domain (fpcstudent or Pierce), username (for example piercef), your current password and what you want to change your password to.

Why does it say my account is locked?

You have typed your password incorrectly more than 5 times. Your account will automatically unlock in 30 minutes. If you need your account unlocked sooner, visit the IT Help Desk in the Lower Level of the Library. You must bring picture id to verify your identity.

What if I want to read my Outlook Live e-mail from my mobile phone?

You can set up your e-mail on your Mobile Phone. For information go to http://help.outlook.com
You can also check the Outlook Live Answers forums at http://www.outlookliveanswers.com.
Support is only provided through Microsoft for their mobile phone app although the IT Department will try to assist you in troubleshooting issues.

What if I want to read my e-mail from Microsoft Outlook or the Windows Live Mail desktop client?

You can use Microsoft Outlook or Windows Live Mail with your @live.franklinpierce.edu e-mail account. If you want to use Microsoft Outlook, you need to download the Outlook Hotmail Connector. More information can be found HERE.

You can download and install Windows Live Mail software (for free) from http://download.live.com. You can then set up your Outlook Live e-mail through http://help.outlook.com.

Why do I get the message "Signed in somewhere else?"?

This message comes up because you could be signed into the Windows Live portal (http://home.live.com/) or Outlook Live (http://www.outlook.com/) with a @hotmail.com, @msn.com, @live.com, or @live.franklinpierce.edu account already. You can only be signed in with one of these Windows Live IDs at a time. You may have to log off the last computer that you used previously.

What is Windows Live Skydrive?

Skydrive is a 25GB online storage site that you can access from any computer that has internet access and a browser. You can upload your files, music, and photos to this site.

Store files on your SkyDrive in place of using a USB Flash drive.

What if I have more questions about Outlook Live and Windows Live?

If you have more questions about Outlook Live, you can access the Outlook Live Answers forums at http://www.outlookliveanswers.com/.

If you have questions about Windows Live, you can access the Windows Live Solutions Center at http://www.windowslivehelp.com/.

For any questions specific about your Franklin Pierce University account at the Live@edu site, or about the http://connect.franklinpierce.edu site, please contact the Franklin Pierce University IT Help Desk at ithelpdesk@franklinpierce.edu or call us at 899-1110.